ERP Software for GPS Tracking & Fleet Management Companies
From installation to payment to renewal — run every step in one place, and always know who did what, and when.
eTracking ERP is white-label business-management software for GPS vehicle tracking, fleet management and telematics companies in Pakistan and worldwide. It follows every tracking device from its first installation and payment through each renewal and subscription payment after that, with your customers, vehicles, SIMs, staff and accounts in one system. It runs the business side and works alongside your tracking platform.
For vehicle tracking and fleet management companies in Pakistan and worldwide
Still running your tracking business on WhatsApp and spreadsheets?
Six problems almost every vehicle tracking or fleet management company has — and how the ERP removes them.
Renewals slip through
Customers whose subscription is about to lapse get forgotten until they have already left.
With the ERP: every due and overdue customer is listed by urgency, and you can email all of them in one go.
Devices and SIMs go missing
Nobody is sure which tracker is in which vehicle, or who is holding the stock.
With the ERP: every device and SIM has a full history, and a built-in checker finds records that disagree.
No record of who did what
When something goes wrong, nobody can say who changed it, or when.
With the ERP: every change to a customer, vehicle, device or job is saved with the old value, the new value, the person and the time.
Anyone can change or delete anything
When everyone can see and edit everything, one wrong click can wipe out a record or a payment.
With the ERP: roles decide who can view, add, edit, delete, export or import in each part. Every delete needs a reason and can be restored.
Payouts are worked out by hand
Technician fees and staff commissions mean hours of spreadsheet maths every month.
With the ERP: they are calculated the moment a job is saved, then paid in batches. Salary slips are generated for you.
Unpaid invoices are forgotten
Part payments and promises get lost in chats and notebooks.
With the ERP: see who owes what, record full or part payments, and write off bad debts with a clear record.
The all-in-one ERP software, from customers to staff to devices to accountability — A to Z
Customers, vehicles, installations, devices, SIMs, payments, renewals, accounts, staff and a full record of who did what — all in one ERP software for vehicle tracking and fleet management companies, with nothing left in WhatsApp or spreadsheets.
Customer
Installation
Device & SIM
Invoice
Payment
Renewal
Accounts
Audit trail
Customers & vehicles
Every customer, vehicle and fleet in one place.
The full history of each customer and vehicle
Import from spreadsheets, with a one-click undo
Installations & jobs
Every job, from installation to final payment.
Installations, renewals, replacements, transfers and removals in one log
Technician, customer, vehicle, device and SIM linked to each job
Devices & SIMs
Every device, SIM and relay accounted for.
A full history for every device and SIM
Stock dispatched to technicians and collected back
Records that disagree are found and fixed
Invoices & payments
Know who has paid for the installation and each renewal.
Unpaid, partial, paid or bad debt, always visible
Invoices and quotations print ready to send
Renewals & subscriptions
Every subscription renewed and paid, no customer lapsing unnoticed.
Due and overdue customers listed by urgency
Email one or all, and renew a customer’s vehicles in one step
Every renewal recorded with its payment status
Accounts
Your numbers, without the spreadsheet.
Profit and loss, cash flow and expenses
Income built from jobs automatically
Staff
Your whole team, organised and paid correctly.
Your own roles, with permissions for each part of the system
Technician fees and commissions worked out when a job is saved
Salary slips and payouts handled in the system
Accountability
Who did what, and when — always on record.
Every change saved as old value and new value
Deletes need a reason, and can be restored
Payments, prints, emails and logins logged
Every installation and job, from first visit to final payment
17 job types: new installation, renewal, SIM or device replacement, transfers, removals and more
One lookup fills in the customer, vehicle, device, SIM and package
The technician is assigned on the job, and their fee and labour cost are created automatically when it is saved
Payment status is always clear: unpaid, partial, paid or bad debt
Job log17 job types
All jobsInstallationsRenewalsReplacementsRemovals
JobTypeCustomerTechnicianPayment
#2104New installationImran TradersBilalPaid
#2103RenewalAmna Butt—Partial
#2102Device replacementOmer RazaZeeshanPaid
#2101RemovalHassan RehmanBilalUnpaid
#2100SIM replacementSalman CheemaZeeshanPaid
The technician’s fee and labour cost are created automatically when a job is saved.
The job log — illustrative mockup, sample data
Know who did what, and when
Every change to a customer, vehicle or device is saved as the old value and the new value, with the person and the time
Every job keeps a before-and-after record, and every delete needs a typed reason
Deleted by mistake? Restore it from Recently Deleted, with the finances rebuilt
Payments, invoice prints, emails, text messages and failed logins are logged too
LEE-3359Hino 300 2019Truck Tracker – FleetWithin 7 days
LEE-1545Hino 500 2019Truck Tracker – FleetActive
LEE-1847Hino 500 2020Truck Tracker – FleetActive
Also on this page: vehicle history, device assignment history, payment ledger and every job.
A customer profile — illustrative mockup, sample data
For technicians
See the devices, SIMs and relays you are carrying
A history of every installation and removal you have done
Your fee for each job type is set once and appears automatically as a payable
Works on a phone at the customer’s site
Stock you return is recorded, so nothing goes missing
Technician — BilalActive
Devices in hand6
SIMs in hand8
12V relays4
24V relays2
Stock with this technician
ItemNumberDispatchedStatus
Device#041212 OctIn hand
Device#041812 OctIn hand
SIM#118812 OctIn hand
SIM#118912 OctIn hand
Relay12V × 414 OctIn hand
Relay24V × 214 OctIn hand
…and 4 more devices and 6 more SIMs in hand.
Manage stock →Relays used on a job are deducted automatically.
A technician’s stock — illustrative mockup, sample data
For accountants
Income is built automatically from installation and renewal jobs; add other receipts by hand
Expense ledgers with categories, and bulk import from a spreadsheet
Reports: profit and loss, cash flow, outstanding payables, expense analysis, and revenue by staff member and package
Sales tax with the rate saved on each job, so old invoices stay correct
Invoices, quotations and salary slips print ready to send; export to Excel or CSV
Profit & lossThis month
This monthLast monthThis yearCustom range
Income212,400
Expenses108,829
Net profit103,571
Where the money went
Salaries54,100
SIM charges23,400
Rent17,000
Technician fees9,300
Other5,029
Profit and loss — illustrative mockup, sample data
For your own company’s roles
Every company has its own policies, workflows and staff levels, so you are not limited to the four roles above
An admin can create a new role with any name that fits your company, and choose exactly what it can view, add, edit, delete, export or import in each part of the system
Then add a new user, give them that role, and they see and do only what it allows
Change a role’s permissions, rename it or remove it whenever your structure changes
Settings › Roles & PermissionsNew role
Role name
Branch Supervisor
Description
Runs one branch’s daily work
Create Role
SectionViewAddEditDeleteImportExport
CRM & Operations
Customers✓✓✓––✓
Jobs✓✓✓––✓
Inventory
Stock Allotment✓✓✓–––
Accounting
Receivables✓–––––
Tick what this role may do, save, then assign it to any new user.
Creating a new role — illustrative mockup, sample data
Every company has its own team and its own way of working.Tell us how yours runs and we will set up the roles to match.
ERP software built by a vehicle tracking company, for vehicle tracking and fleet management companies
Every screen exists because our own team needed it.
We run our own tracking business on it
Installations, renewals, stock, payouts and accounts — the ERP is shaped by real daily work, not by guesses.
Your own private system
Each company gets its own separate database and logins, with your company name, logo and branding.
Looked after for you
We host it, keep the server healthy and the data safe, so your team can just work.
E-Tracking Solutions — serving tracking customers since 2017 · rated 4.8 out of 5 on Google
· Read the reviews
Why not a generic ERP or accounting software?
General-purpose tools are built for shops and factories. A vehicle tracking or fleet management company runs on jobs: installations, renewals, replacements and removals.
The biggest difference
Generic ERP or accounting software
Built for orders, stock and invoices
A generic ERP has no job management built for a vehicle tracking or GPS tracking company. The real work — installing, replacing and removing trackers in the field — ends up in tickets, chats and spreadsheets.
No built-in installation, replacement, removal or transfer jobs
No technician on the job, and no fee worked out from it
No device and SIM linked to a customer’s vehicle
VS
eTracking ERP
Built around the installation job
Every installation, renewal, replacement, transfer and removal is a job in one log. Each job carries the customer, vehicle, device, SIM and technician, and its payment, the technician’s fee and the renewal date are tracked from it.
17 job types in one log
Technician assigned on the job, fee created when it is saved
Device and SIM linked to the vehicle, with a full history
What a vehicle tracking or fleet company needs
Generic ERP or accounting software
eTracking ERP
Subscription renewals chased by urgency
Usually built by hand with reminders or spreadsheets
Due and overdue customers listed by urgency, with one-click emails and renewal of all their vehicles at once
Which tracker and SIM is in which vehicle
Usually tracks stock quantities, not the history of each device and SIM
A full history for every device and SIM, and who is holding the stock
Technician fees and staff commissions
Worked out separately in payroll or a spreadsheet
Created automatically when a job is saved, then paid in batches
Customers with a fleet of vehicles
Customers and orders, but usually no plate, package or device per vehicle
Each customer’s vehicles with plate, package, devices and renewal date on one profile
A record of who did what
Often limited, or an extra to set up
Old and new values, the person and the time; deletes need a reason and can be restored
Getting started
Usually needs heavy customisation before it fits
Made for tracking and fleet companies; we set up and host your own system
Explore all features of the ERP software for vehicle tracking and fleet management companies
From the first call to installation, payment and every renewal — every workflow, every transaction and every team member, managed in one system.
Smart Dashboard
Real-time command centre with live KPIs, finance overview, and job feeds — every section individually permission-gated so each role sees exactly what they need.
Customer, vehicle, device & SIM counts — live, always current
Device status breakdown (active, blocked, stock, team, pending removal, faulty, lost) and SIM status — each count is a clickable filtered link
Finance overview: job counts, amounts, income, expenses & net profit for the current month, with change vs last month
Recent feeds: new jobs, new customers, updated devices & SIMs
Role-controlled section visibility — sections not permitted for a role are simply not rendered
Action Needed bar — instant triage of pending info, pending receivables, devices awaiting removal, pending renewals & unprocessed technician payables
Receivables overview: overdue, due-soon & partial balances at a glance
Top 12 Packages table — install count, renewals, renewal ratio & pricing ranked at a glance
Fleet by vehicle type — active counts for light vehicles, heavy vehicles, bikes, plug & play & more
Tracking Portal health tile — unmapped devices, pending corrections, commands sent this week & sync status
Device Installation & Service Log
Every job your team does — installations, renewals, SIM and device replacements, transfers, removals — logged in one place with full payment tracking, technician assignment, and a complete paper trail from first visit to final payment.
Smart customer-ID autofill — one lookup fills customer, vehicle, device, SIM & package; failed device or SIM lookups offer a one-click Retry and unknown SIM numbers are rejected
Payment log with partial payment support — status auto-computes: unpaid / partial / paid / bad debt
13 lead channels tracked: Direct Call, WhatsApp, Website, Email, Facebook, Instagram, Referral, Reseller, Walk-in & more
Technician assignment with an auto-generated payable and labour expense on every job save
Relay usage tracking per job — select the relay type on the job form; stock auto-decrements from the technician
Account-setup text panel — one-click message and account-setup text with live customer & vehicle placeholders
Package-aware alert fields: SMS alert number and geofence city required per package tier, with a “not included” opt-out; Pending Info and price-review flags stop follow-ups slipping through
Safeguards: end-of-service jobs need an acknowledgement, device history can’t be deleted out of sequence, and every delete needs a typed reason
Recently Deleted screen with one-click Restore (finances rebuilt); Super Admin Void keeps the record but reverses the money
Customer & Vehicle CRM
Deep customer and vehicle records — national ID, tax number, multiple contact channels, device assignment history, and field-level change logs on every profile.
Customer ID, national ID, tax number, multiple contact numbers, SMS alert number
Tracking-portal credentials stored per customer — encrypted at rest
Vehicles are only ever created through jobs — no orphan records possible
Full device & account transfer tracking across customer history
Device assignment history clearly separates currently-linked devices from ones removed months ago
Field-level audit log on every customer & vehicle (who changed what, when)
Customer status at a glance: active, temporary removal, ex-customer or blacklisted
Combined bulk email to a customer’s selected jobs straight from their profile
Import & export (CSV/Excel) for customers and vehicles
Advanced search & filter across customers and vehicles by customer ID, national ID, city, package, status & more
Renewals & Receivables
Stay ahead of every renewal and unpaid invoice — urgency-tiered renewal tracking, overdue-age filters, bulk renewals, email reminder logging, and a direct receivables payment workflow.
A built-in email system tied directly to your job workflow — send branded, professional emails for every job type with full template management, smart variable substitution, and a queued bulk-send workflow that never times out.
18+ event-driven templates: new install, renewal, SIM replacement, transfer, device reinstall, refund, pending renewal & more
Fully editable HTML templates — change the wording and layout of any email to match your brand
Per-job Send Email button — preview, choose template & send in one click, on desktop or phone
Bulk sends run on a background queue — hundreds of recipients, no browser timeouts, large-send confirmation prompt
Email Send Log: who sent what to whom, per-batch status, searchable recipient list — cancel queued, retry failed batches or resend all
Configurable cooldown between emails per customer; super-admin override for urgent cases
Message Templates library with staff-managed categories & tags, full-text view and copy-ready text
Import & export templates (CSV) for backup or multi-instance sharing
Professional Invoicing
Generate polished, branded invoices for any combination of jobs — posted jobs, pending renewals, proformas — with custom company identity, line-level notes, and a permanent audit trail of every invoice ever printed.
Three invoice types — posted jobs, pending renewals & proforma — single or multi-job per invoice
Auto-generated reference numbers for every invoice
Custom logo, company name, tagline & address on every invoice
Notes & payment terms section for flexible billing communication
Tax breakdown: subtotal, tax %, and grand total shown when sales tax is enabled — rate snapshotted per job at creation time
Invoice audit log: every print event logged with customer, jobs, user & IP address
Print-ready layout — clean, professional output ready to send to clients
Filter by date range, vehicle, payment status or job type when picking what goes on an invoice
Proforma invoices for pre-payment billing — send a formal payment request before the job is completed
Quotations & Proposals
Create professional, print-ready price proposals with package feature comparisons, fleet details, and full revision tracking — from first draft to client acceptance in minutes.
Multi-category builder: light vehicles, heavy vehicles, bikes, plug & play, portable & add-ons in one quotation
Package feature comparison matrix auto-populated from the package catalogue
Client info fields: fleet size, contact details & prepared-by branding
Draft number & revision tracking — increment per resend; status: draft / sent / accepted / rejected
Auto-generated reference numbers (PQ-YYMMDDNN) assigned on creation
Print-ready preview with package pricing and a payment-terms page
One-click duplicate for fast re-use across similar clients
Internal notes per quotation — kept in the ERP, never printed on the proposal
Full Accounting Suite
A purpose-built accounting engine — income, expenses, staff payouts, commissions, and financial reports, all in one without any external software.
Income ledger auto-built from jobs — filter by CSR, technician, payment mode, date range & job type
General, direct (job-linked) & indirect expense ledgers with custom categories and bulk CSV import
Technician payables, CSR commissions & reseller commissions — all bulk-processable
Technician rate grid: set the fee per job type per technician
Accounting dashboard: income, expenses, net profit & unpaid payables at a glance
Payment modes tracked per transaction: cash, bank transfer, cheque, online payment & card
Sales tax support: configurable rate with per-job snapshots — historical invoices stay accurate after rate changes
Money stays in sync: delete, void or restore a job and its income, payables, commissions & relay stock reverse or rebuild automatically
Reports & Analytics
Purpose-built reports that surface exactly what a GPS tracking business needs — revenue breakdowns, staff performance, expense analysis, and outstanding payables, all filterable by date range.
Revenue by CSR: job count & income per staff member for any date range
Revenue by package: installs, renewals & total income segmented by plan
Monthly profit trend and a full Profit & Loss statement
Cash Flow report: money in vs money out over any period
Expense analysis: breakdown by category, top expenses & change vs the previous period
Outstanding payables summary: pending technician, CSR & reseller amounts at a glance
Charity report: 1% of collected income vs charity paid, by fiscal year and lifetime
Custom date ranges plus one-click presets (this month, last month, this year)
Export to Excel & CSV from reports and from every major list screen
Inventory Management
End-to-end stock control — GPS devices, SIM cards, and relay units tracked from warehouse purchase through technician dispatch to field installation.
GPS device registry: device number, IMEI, 5 condition states, 7 status states (active, blocked, stock, team, pending removal, faulty, lost)
SIM registry: SIM number, ICCID, dialing number, telecom & batch, with 4 status states (active, blocked, stock, team)
Device and SIM pages open by their device / SIM number — the address always matches the label on the box
SIM bulk operations: multi-select status change (with history note) & bulk delete
Relay stock: 12V & 24V purchase records with vendor, quantity & unit cost; warehouse balance; dispatch/return logs
Per-device & per-SIM full history (all customers, vehicles, installs over time)
Device vendor, batch & purchase-date tracking for full procurement history
Global device audit log with deep filters; import/export for all inventory types
Live fleet status: active, blocked, in-stock & team-held devices at any moment
Inventory Health
A built-in data-integrity scanner that finds device, SIM and vehicle links which contradict each other or the job history, explains each one in plain English, and fixes it with one audited click.
Detects stock or technician-held devices that still carry a customer, vehicle or SIM
Finds SIM ↔ device pointers that disagree with each other
Spots a repeat installation that was really a device replacement and relabels it correctly
Three severities: one-click fix, check-first (confirm where it physically is), needs-a-decision
Every fix re-checks the data first, so a stale page can never apply an outdated change
A reason is required and every fix is written to the audit trails inside a database transaction
“Fix all” for one customer — never applies fixes that need a physical check
Manual SIM correction with live preview, for typos no detector can see
Amber banner on customer, device and SIM pages whenever that record is involved in a problem
Tracking Portal Integration
Connects the ERP to your tracking portal — configure trackers in bulk, keep portal records in step with ERP data, and create customer portal accounts straight from a job.
Bulk Devices Configurations: select many trackers, preview the exact command per device model, send in one operation
SMS-vs-data cost badge on every command, so you know what a send will cost before you confirm
Command Catalogue: define commands and per-model syntax yourself — no hard-coded list
Two-stage tracking: dispatched vs acknowledged by the device, with retry for failed or unacknowledged sends
Sync Device Fields to Portal: detect drift in model, phone, name, contact & custom attributes and push the ERP-correct values, with undo
Portal Accounts reconciliation: which ERP customers lack a portal account and which portal accounts match no customer
One-click “Create or Update Account” on a job: preview the plan, confirm, and the portal device, user and permission links are written from your portal setup template
Per-customer overrides for exceptions, plus provisioning run history and drift detection
Dry-run mode, rate limiting, saved device segments, completion emails & a dedicated audit log filterable by device
Device SMS
Two-way SMS conversations with your trackers from inside the ERP — every office can message devices through the one trusted admin SIM, and see the device’s replies in a chat view.
Chat-style interface: pick a device or type any number, send a message, watch the reply arrive
Start a conversation from a device page, the bulk-configuration list or a quick-chat box
Quick-insert snippet library for the commands your team sends most
Conversations follow the device IMEI, so history survives SIM swaps and portal re-adds
Every message tracked through queued, sent, delivered or failed — one-click retry
Inbound replies delivered over a signed webhook with replay protection
Gateway health at a glance — battery, charging and network status of the SMS phone
Device SMS Log under Audit Logs, with its own permission and rate limiting
Packages & Plans
A fully structured package catalogue — every package carries its own pricing, feature matrix, tenure, and commission rules, becoming the single source of truth across jobs, renewals, invoices, and quotations.
Unlimited users, fully manageable roles, and granular per-module permissions — secured with two-factor authentication, account controls, and a super-admin override for unrestricted access.
Unlimited users with individual logins and role assignments
Custom label settings — rename “Customer” to “Client” or any term your team prefers
Two-factor authentication (2FA) per user — TOTP-based, works with Google Authenticator, Authy & any TOTP app
Replay protection: each code is valid for one use only, inside a strict 30-second window
Security, Backup & Compliance
Protect your data and prove it — encrypted backups with safe restore, sensitive fields encrypted at rest, and a built-in library of the cybersecurity policies a regulator audit expects.
Scheduled automatic backups with your choice of time and retention days
Restore from a backup with an automatic pre-restore safety snapshot — aborts if the snapshot fails
Customer portal credentials encrypted at rest in the database
Built-in compliance library: 14 policy documents — cybersecurity, data protection, backup, incident response, BCP/DR & more
Audit control write-ups viewable in-app (super-admin)
HTTPS-secured with session management, CSRF protection & security headers on all routes
In-app User Manual and Sitemap so new staff can find their way around
Audit Logs & Access Control
Complete accountability across every module — field-level change logs on customers, devices, and vehicles, send logs for email and SMS, invoice print tracking, and granular role permissions down to individual actions.
Customer audit log: field-level old → new value with user & timestamp on every change
Device audit log: per-device detail view + global filterable index (IMEI, SIM number, user, date)
Vehicle audit log: field-level change history per vehicle profile
Job audit log: full before/after snapshot for every job created, edited, or deleted — with the typed reason for each delete
Invoice audit log: type, ref#, customer, job list, IP address & user on every print event
Job payment log: every partial payment recorded with amount, mode, date & user
SIM assignment history: every customer, vehicle & activation event per SIM over its lifetime
Login / 2FA audit log: failed attempts recorded with user, IP address & timestamp
Email Send Log, Device SMS Log and Tracking Portal audit log (command batches, field pushes & catalog changes)
Move off spreadsheets without starting over — bulk CSV import for every major record type, with downloadable templates, safe defaults, and a one-click undo if a file turns out to be wrong.
Downloadable templates that mirror real vendor-batch files, with example rows
Optional columns really are optional — a missing column is treated as blank, not a failed row
Safe status rules: imported SIMs and devices land as Stock, keeping only the states a CSV row can truthfully claim
Import History: every import logged with who, when, which file and how many rows — re-uploading the same file is flagged
Undo a bad import batch with one click — the log itself is kept for the record
Dry-run preview before committing device-model imports for the tracking portal
Export to Excel and CSV for backup or analysis
Mobile-Friendly & On-the-Go
Fully responsive across every screen — field technicians, CSRs, and managers can log jobs, check stock, and pull up customer info from any phone or tablet, no app install required.
Fluid layout adapts to phones, tablets & desktops — no zoom or horizontal scrolling
No app install required — works in any modern browser via secure HTTPS
Technicians can check stock allotments & job history directly on-site
CSRs can log jobs, send emails, record payments & view customer profiles from their phone
Print invoices and quotations from a tablet during client meetings
Tested and optimised for Chrome, Safari & Firefox on iOS and Android
Business owners get full P&L, cash flow & staff performance visibility on their phone — no office required
Managers can review & monitor all team activity remotely in real time
Lightweight & Scalable
Built to stay fast as your business grows — optimised queries, server-side filtering, and a minimal server footprint keep the system snappy from 10 customers to 10,000+.
Optimised queries & eager loading keep page loads fast even with millions of records
Server-side pagination & filtering prevent browser slowdowns on large datasets
Scales from a single-city operation to a nationwide fleet — no architecture changes
Hosted and looked after for you: IT support, regular server maintenance, database optimisation and backups are included
Background queue workers handle bulk email and SMS so the interface stays responsive
Your data stays yours — export to Excel or CSV any time
Your own private system with its own database, logins, company name and logo
How it works
From first message to your team working in the system.
Request a quote
Tell us about your business and what you need, on WhatsApp or through the form.
See a private demo
We walk you through the ERP using your own scenario.
We set up your own system
Your company name, logo, packages and staff roles, ready to use.
Go live
Your team works in the browser from day one.
Included with the hosted service
IT support
Regular server maintenance
Database optimisation
Backup service
Moving your data from spreadsheets, training your staff and custom setup are optional services, quoted separately.
Optional integrations and add-ons
Add only what your business needs.
Integrations
Optional
Tracking portal integrationSend commands to many trackers at once, keep the portal’s device details in step with your records, and create a customer’s portal account straight from a job. Needs a compatible tracking portal.
Device SMSTwo-way text messages with your trackers from inside the ERP, with the replies shown in a chat view. Needs your own SMS gateway phone.
Compliance policy libraryReady-made policy documents — cybersecurity, data protection, backup, incident response and business continuity — to support regulator audits.
Services
Quoted separately
Data migrationWe load your customers, vehicles, devices and SIMs from your spreadsheets.
Staff trainingSessions for your CSRs, technicians and accountants.
Custom setupYour packages, roles, email templates and branding configured for you.
Command batch — Set reporting interval26 devices
26Total
24Acknowledged
1No reply
1Failed
DeviceModelChannelStatus
0638ST901DataAcknowledged
0712JM-VL03SMSSent
0815TK103BDataAcknowledged
0824FMB920SMSFailed — retry
One command to many trackers — illustrative mockup, sample data
Device SMS — device 0010Junaid Cheema
where#Delivered · sent by you
Lat:31.5204 Lon:74.3587 Speed:0Device reply
timer,60#Delivered · sent by you
Set OK. Reporting interval 60sDevice reply
Status checkWhere is it?Restart trackerSend
Two-way device SMS — illustrative mockup, sample data
Frequently asked questions
Straight answers to what owners, operations managers and CSRs ask us most.
Does it cover everything from installation to renewal payments?
Yes. A job logs the installation with the customer, vehicle, device and SIM, and the payment is recorded against it, in full or in part. When the subscription is due, the customer appears in the renewals list by urgency, you remind them, renew their vehicles in one step and record the renewal payment. Every step is logged with who did it and when.
Can fleet management companies use it too?
Yes. The ERP is for any business that supplies and looks after tracking for its customers: GPS tracking companies, fleet management companies and telematics providers. It handles each customer’s fleet of vehicles, the devices and SIMs in them, installation jobs, subscription renewals and payments. Tell us how you work and we will confirm it fits.
Is this the tracking platform, or does it work with one?
It is the business software that runs your vehicle tracking or fleet management company: customers, jobs, devices, SIMs, renewals, payments, accounts and staff. It is not the live-map tracking platform. It works alongside the platform you already use, and an optional integration can send commands to trackers and keep device details in step.
Is it white-label? Can I use my own brand?
Yes. Each company gets its own private system under its own name. Your company name, logo and branding appear on your invoices, quotations and emails, and roles, packages, labels and email templates are set up to match your business. Tell us what you need and we will confirm the details.
Is this an ERP, an MIS or management software?
They are different names for the same kind of software. eTracking ERP is business-management software, often called an ERP or an MIS, for a vehicle tracking or fleet management company: customers, vehicles, jobs, devices, SIMs, renewals, payments, accounts, staff, reports and a record of who did what. It manages your business; it is not the live-map tracking platform.
Can I move my existing customers, devices and SIMs into the ERP?
Yes. We can load them from your spreadsheets as an optional data-migration service, quoted separately. The ERP also has built-in CSV import for customers, vehicles, devices, SIMs and more, with a one-click undo if a file turns out to be wrong.
Is my company’s data private and secure?
Every company gets its own separate system, with its own database and logins. Access is controlled by roles and permissions, every change is logged, users can turn on two-factor login, and backups are encrypted.
Can I see who changed or deleted something?
Yes. Changes to customers, vehicles and devices are saved as the old value and the new value, with the person and the time. Every job keeps a before-and-after record, deleting a job needs a typed reason, and a deleted job can be restored. Payments, invoice prints, emails, text messages and failed logins are logged too.
Can I limit what each staff member can see or do?
Yes. You create roles, for example manager, CSR, technician, accountant or reseller, and choose for each part of the system whether that role can view, add, edit, delete, export or import. Each person’s dashboard shows only what their role allows, a super-admin can switch an account off when someone leaves, and every user can turn on two-factor login.
Can my team work from their phones?
Yes. The ERP runs in any phone or tablet browser, so there is nothing to install. Technicians and CSRs can log jobs, record payments and check stock from the field, and owners can follow the business from anywhere.
Can it be customised to our business?
Your company name, logo and branding, staff roles, packages and prices, labels and email templates are all configurable. Deeper changes are available as an optional custom-setup service.
How do subscription renewals and reminders work?
Customers with a renewal due or overdue are listed by urgency and by how long they have been overdue. You can email one customer or every due customer at once, renew all of a customer’s vehicles in one step (with 7 days to undo), and see a full history of every reminder sent.
How does the ERP keep track of devices and SIM cards?
Every device and SIM has a full history: which customer and vehicle it was in, when, and who is holding it in stock. Stock is dispatched to technicians and collected back, and a built-in Inventory Health check finds records that disagree with each other and fixes them with an audited click.
What can a CSR do day to day?
Log installations, renewals, replacements and removals in one form; send emails from ready-made templates; record payments; renew several vehicles at once; and see their own commission and leads.
How are technician payments and commissions worked out?
You set the fee per job type once. When a job is saved, the technician’s payable and any CSR or reseller commission are created automatically, then paid in batches. CSR salary slips are generated and can be printed.
Does it work with our existing tracking portal?
There is an optional integration with compatible tracking portals for sending commands to many trackers at once and keeping device details in step. Tell us which portal you use and we will confirm.
How much does it cost?
It depends on the size of your business (for example the number of staff users and vehicles) and on which integrations and services you choose, so we quote for each company. Send us a message on WhatsApp or request a quote and we will come back with a clear proposal.
Can I try it before I decide?
We give you a private demo built around your own scenario, so you can see how the ERP handles your renewals, stock and staff before you decide. Ask for it when you request a quote.
Do I own my data, and can I take it with me?
Yes. Your data is yours. Each company has its own separate database, and customers, vehicles, devices, SIMs, payments and reports can be exported to Excel or CSV at any time.
Is the ERP only for companies in Pakistan?
No. It was built and is used daily by a tracking company in Pakistan, and it runs in any web browser, so a tracking company anywhere can use it. Tell us about your business and we will confirm it fits.
