Privacy Policy

1. Introduction

This Privacy Policy ("Policy") governs the collection, use, processing, storage, disclosure, and retention of information by E-Tracking Solutions ("Company", "we", "us", "our") in connection with the operation of its website https://etracking.pk, mobile applications, vehicle tracking devices, software platforms, reseller programs, and related services (collectively, the "Service").

This Policy forms an integral part of the Company's Terms & Conditions and any applicable reseller or service agreements.

By accessing, registering, purchasing, installing, or using the Service in any manner, you acknowledge that you have read, understood, and irrevocably agreed to be bound by this Policy.

2. Applicability

This Policy applies to:

• customers and vehicle owners;
• users of the Company's mobile applications;
• resellers, affiliates, and referral partners;
• website visitors;
• any individual communicating with the Company through electronic means, including WhatsApp, SMS, email, or telephone.

3. Categories of Information Collected

3.1 Personal and Identifying Information. The Company may collect personal information including, without limitation: full name; CNIC (where required by law); email address; telephone number; residential or business address.

3.2 Vehicle and Service-Related Information. Vehicle registration number, make, model, and type; device IMEI, SIM information, and system identifiers; installation location and service visit details; subscription, activation, suspension, and service status.

3.3 Technical and Usage Information. IP address and access timestamps; browser type, device type, operating system; login records, system logs, and diagnostic data; cookies and analytical data.

3.4 Mobile Application Data. Application usage and interaction data; crash and diagnostic reports; device tokens used for push notifications; approximate location derived from IP address; permissions granted by the user within the application (such as location, camera, and notifications); and, where you grant permission, the location of your mobile device — used solely to display your current position on the in-app map. Device location is accessed only while the application is in use and is not continuously tracked or stored by the Company.

3.5 Reseller and Affiliate Information. Identity and contact details; commission calculations, performance records, and transaction history; WhatsApp communications, confirmations, screenshots; IP logs, timestamps, and electronic acceptance records.

3.6 Financial and Transactional Information. Invoices, billing records, and transaction references. The Company does not store debit card, credit card, or banking credentials. All payment processing is handled by third-party service providers.

4. Cookies and Tracking Technologies

The Company uses cookies, tags, scripts, and similar technologies for operational, security, analytical, and performance purposes. You may restrict cookies through browser settings; however, doing so may limit functionality of the Service.

5. Purpose and Legal Basis of Processing

Information is collected and processed for the following purposes:

• provision, operation, and maintenance of the Service;
• delivery, installation, and technical support;
• operation of tracking dashboards and mobile applications;
• transmission of alerts via SMS, voice calls, and push notifications;
• subscription management, billing, and account administration;
• administration of reseller and referral programs;
• calculation and verification of commissions and bonuses;
• prevention of fraud, misuse, and unauthorized access;
• compliance with applicable laws, regulations, and lawful requests;
• protection and enforcement of the Company's legal rights, assets, and reputation.

6. Mobile Applications and Platform Dependency

The Company's mobile applications are distributed through the Google Play Store and Apple App Store. The Company does not control and shall not be liable for: platform availability or outages; operating system restrictions or updates; app suspension or removal decisions by platform operators.

7. Alerts, Push Notifications, and Telecom Dependency

SMS and voice call alerts are transmitted through third-party telecom operators. Push notifications are delivered using Firebase Cloud Messaging (FCM) and Apple Push Notification Service (APNs). The Company does not guarantee delivery, timing, accuracy, or continuity of alerts, which depend on external networks, infrastructure, and device configurations beyond Company control.

The Company's mobile applications use Google Firebase — Firebase Cloud Messaging (push notifications) and Firebase Crashlytics (crash and stability diagnostics). The applications do not use usage-analytics tracking, advertising identifiers, or advertisements.

8. Electronic Records and Evidence

The Company may record, store, and rely upon: IP addresses and timestamps; system and access logs; WhatsApp communications, screenshots, and message records. Such records shall constitute valid, binding, and admissible evidence of consent, acceptance, communications, and transactions.

9. Regulatory and Legal Compliance

The Company operates in accordance with the laws of the Islamic Republic of Pakistan. The Company does not operate or control telecom networks, GSM services, satellite systems, or internet infrastructure. Information may be disclosed to courts, law-enforcement agencies, or regulatory authorities only where required by applicable law or lawful order.

10. Lawful Use of Tracking Services

The Service is provided strictly for lawful vehicle monitoring purposes. Any use for surveillance, stalking, harassment, or violation of privacy or law is strictly prohibited. The Company bears no responsibility for misuse by customers, resellers, or third parties and reserves the right to suspend or terminate services upon detection of misuse.

11. Data Sharing and Disclosure

Information may be shared with: authorized installation and service personnel; payment processors and financial partners; telecom, SMS, and notification service providers; hosting, analytics, and IT service providers; government or regulatory authorities where legally required.

12. Data Retention

Information is retained for the duration of the customer or reseller relationship, and such additional period as required for legal, tax, audit, dispute-resolution, and enforcement purposes.

13. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in Pakistan.

14. Electronic Records & Evidentiary Value

Electronic records, system logs, IP addresses, timestamps, communication records (including WhatsApp messages), and related technical data maintained by the Company shall be admissible as evidence to the maximum extent permitted by applicable law.

15. Data Security

The Company employs commercially reasonable administrative and technical safeguards. However, no system is entirely secure, and the Company does not warrant absolute security.

16. User Rights

Users may request access to, correction of, or deletion of their personal data by contacting [email protected]. The Company will action such requests except where retention is required by law, contract, or the resolution of disputes.

17. International Data Processing

Information may be processed or stored on servers located inside or outside Pakistan. Use of the Service constitutes consent to such processing.

18. Children

The Service is not intended for individuals under eighteen (18) years of age.

19. Amendments

The Company reserves the right to amend this Policy at any time. Continued use of the Service constitutes acceptance of the amended Policy.

20. Contact Information

Email: [email protected]
Website: https://etracking.pk/contact
Phone: +92-42-37149300 | +92-3111-277-547

Annex A: eTracking ERP, Business Enquiries and Demo Access

This Annex applies to businesses and their staff who ask about eTracking ERP, request a quote or a demo, or whose company uses eTracking ERP. Where it differs from the sections above, this Annex applies to that use.

A.1 What we collect. When you request a quote or a demo: your name, company, mobile number, email, city or country, number of vehicles, and your message; the wording and time of the consent you gave; your IP address; and where you came from (campaign tags). When you use the demo: when your link or code was opened and which demo screens you viewed.

A.2 Why, and our legal basis. We use these details to answer you, to send your demo link and code, to protect the demo from misuse, and to contact you about eTracking ERP. If the data protection laws of the European Union or the United Kingdom apply to you, our legal basis is your consent (which you can withdraw at any time), the steps you asked us to take before a contract, and our legitimate interest in running and protecting our sales process. Sales messages go to you only as you agreed, and you can ask us to stop at any time.

A.3 Who helps us. Google reCAPTCHA checks that a form is sent by a person. Google Analytics 4 measures how the website is used and which forms are completed; for visitors in the European Economic Area, the United Kingdom and Switzerland it starts with cookies and advertising data switched off. Zoho (ZeptoMail) delivers our emails. Cloudflare carries and protects the website's traffic. Amazon Web Services hosts the website and its data. These providers may process your details outside your country.

A.4 How long we keep it. We keep demo and quote requests until you ask us to delete them, or until we no longer need them. You can ask at any time (see A.5). Demo access itself normally ends after 3 days.

A.5 Your rights. You can ask us for a copy of your details, to correct them, to delete them, or to stop using them. To delete your demo or quote details yourself, use our delete your account or data page, or email [email protected]. If the laws of the European Union or the United Kingdom apply to you, you may also complain to your data protection authority.

A.6 Companies that use eTracking ERP. When a company uses eTracking ERP, that company decides what data goes in and why, and is responsible for it towards its own customers and staff. We process that data only to host, maintain, back up and support the company's system, as set out in our contract with the company. We never use that data for ourselves or contact the company's customers. Our support staff reach a company's system only to support it, and that access is logged. If you are a customer or employee of such a company, please make your request to the company.

A.7 The eTracking ERP app. The app opens your company's ERP. What you enter there is covered by paragraph A.6. To remove your account, see our delete your account or data page.