Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, you must prove that any feature or service is not working as seems or mentioned a t the time of initiating the contract.To complete your refund, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable)
You have change of mind
You simply do not want the service anymore
You want to switch to another VTS provider
You have not returned the device in same condition as at the time of installation
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a cross cheque in your name will be issued by the company.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a cheque is cleared. If you’ve done all of this and you still have not received your refund yet, please contact us at in[email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges or Transfer(if applicable)
The vehicle tracking service contract is non-transferable and non-exchangeable.
Visit charges (un-installation)
To terminate the contract and claim a refund, a customer must email at [email protected] and create a ticket to the billing department by his E-Tracking from the web portal given at the time of purchase of the service. You will be responsible for paying the uninstallation charges and wear & tear depreciation of the devices and accessories. Depending on where you live, visiting charges to reach you, may vary.
By visiting or doing business with us you agree with our Terms and Conditions, please review our Terms and Conditions.