eTracking Staff Privacy Policy

eTracking Staff (the "app") is a service of E-Tracking Solutions, 10-C1, Civic Center, Faisal Town, Lahore 54770, Pakistan ("we", "us"). This page covers the app, and the employees whose employer uses it. Our main privacy policy covers our website and our other services.

Location disclosure. eTracking Staff collects location data to let the employer see where the employee is, even when the app is closed or not in use. It sends the location, device ID and battery level to the company's eTracking server. A notification shows on the phone whenever location is being shared, and the employee can stop sharing at any time in the app.

What the app does

eTracking Staff sends an employee's phone location to a server run by E-Tracking Solutions, so that their employer can see where they are. It is only for businesses monitoring their own employees. It must not be used to track a spouse, relative, child or anyone else.

What we collect

While tracking is on, the app sends: a 12-digit device ID created by the app; precise location (latitude and longitude); location accuracy, altitude, speed and direction; the time of each location; and battery level and charging state. Our server also receives the phone's IP address. The device ID is not the phone's IMEI.

When it collects

Location is collected continuously in the background, even when the app is closed or not in use, and after the phone restarts. A notification shows on the phone while this happens, and collection stops if the app's notifications are turned off. Collection begins only after the employee has seen the app's disclosure and granted location permission. Collection is not limited to working hours and can run 24 hours a day, as the employer decides. The employee can stop it at any time in the app.

Data used only on the phone

The app uses physical activity to pause GPS while the phone is not moving, which saves battery. This activity data is not sent to us. Locations that cannot be sent straight away are stored on the phone and sent later. The app has no advertising or analytics tools.

Who sees it, and why

The employer's authorised portal users see the location and history of phones added to their account. The employer decides why it tracks its employees and how long they are tracked. The employer is responsible for doing so lawfully and for informing its employees. We process this data only to host, maintain, back up and support the service, as set out in our contract with the employer. Our support staff reach it only to provide support. We do not sell it or use it for advertising. Otherwise we share it only with the providers that host our servers, and when the law requires it.

Where it is sent and stored

Data travels from the phone over encrypted HTTPS and is stored on our servers. The eTracking Live server is in Pakistan, and the eTracking Connect server is hosted by Amazon Web Services in Singapore.

How long we keep it

We keep location history for 180 days, and then delete it. On every package, employers can view at least the last 90 days. When an employer asks us to remove an employee's phone, we delete that phone's location history within 30 days. We delete an employee's data sooner when an authorised representative of their employer asks us to.

How to stop it

An employee can stop collection at any time with the app's Stop sharing button, by turning off the app's location permission or by uninstalling the app. Either action may be visible to the employer, because the phone stops reporting. Data already sent stays until it is deleted as described above.

Your rights

You can ask for a copy of your data, or ask for it to be corrected or deleted. Because your employer controls this data, please make your request to your employer. If your employer does not respond, email [email protected] and we will pass your request to them. If the laws of the European Union or the United Kingdom apply to you, you may also complain to your data protection authority.

Age

The app is for employees only, and must not be installed on a child's phone.

Security

Location travels from the phone to our server over encrypted HTTPS, and the app refuses plain HTTP. Portal logins need a password, and access to our servers is limited to authorised staff. No system is completely secure.

Changes

We will post changes on this page and update the date above.

Contact

E-Tracking Solutions, 10-C1, Civic Center, Faisal Town, Lahore 54770, Pakistan
Email: [email protected]
Phone: +92-42-37149300