eTracking Connect Privacy Policy

eTracking Connect (the "app") is a service of E-Tracking Solutions, 10-C1, Civic Center, Faisal Town, Lahore 54770, Pakistan ("we", "us"). The app lets people who own GPS trackers see them on a map, review their history, and receive alerts. This page explains what information the app and our tracking service handle, why, and what choices you have. Our main privacy policy covers our website and our other services.

Who can use the app

The app is for customers of E-Tracking Solutions. We create your account; there is no sign-up inside the app. It is not meant for children, and we do not knowingly collect information from anyone under 18.

Information we handle

Account information. Your name, email address (which is your username), phone number if we record one, your account settings, and a password that we store only in scrambled (hashed) form.

Tracker information. For each tracker on your account: its name and identifier, and the data it sends: position (latitude and longitude), speed, direction, time, and other readings it reports, such as battery level, ignition state or alarms. This is the main purpose of the service. It is linked to your account and visible to you and to anyone you share it with.

Your phone's location. If you allow it, the app uses your phone's position to show you on the map next to your tracker. You can refuse or withdraw this permission in your phone's settings, and the app keeps working. We do not track your phone in the background.

Notifications. To send alerts to your phone, the app registers a push token with Google Firebase Cloud Messaging and gives it to our server.

Crash and device information. If the app crashes, Google Firebase Crashlytics receives a crash report with technical details such as your phone model, operating system version and the state of the app, plus an installation identifier. We use it only to find and fix faults.

Camera. The app asks for the camera only to scan a QR code. The camera image is not saved or sent.

Fingerprint or face unlock. If you turn it on, your phone checks your fingerprint or face to open the saved login. We never receive or store your biometric data. It stays on your phone.

What we do not collect. We do not collect your contacts, photos, files, messages, or advertising identifier. The app shows no ads and does not use analytics or advertising services.

How we use it

To run the service you subscribed to: show trackers on the map, keep history and reports, send alerts, keep your account secure, answer support requests, and keep the app stable. We do not sell your information and do not use it for advertising.

Who we share it with

• People you choose. If you share a tracker's location link or create a login for someone, they see what you allow.
• Service providers. Google (Firebase) provides push notifications and crash reports. Amazon Web Services hosts our tracking server in Singapore. Zoho (ZeptoMail) delivers password reset emails to your email address. They process data for us under their own terms and may not use it for their own purposes.
• Legal. We may disclose information when the law requires it.

We do not sell personal information.

How long we keep it

Tracker positions and events are kept for 180 days, then deleted automatically. Account information is kept while your account is active. When an account is closed, we delete it, its trackers and their history within 30 days. Copies in our server backups go as those backups age out, and billing records are kept only as long as the law requires. Crash reports are kept by Firebase for a limited period under Google's terms.

Security

All traffic between the app and our server uses HTTPS. Passwords are stored hashed. Access to our servers is limited to authorised staff. No system is completely secure, so please keep your login private and use the phone lock.

Your choices and rights

You can ask us to show, correct or delete your information, or to close your account, by writing to [email protected] from the email address on your account, or through our delete your account or data page. We reply within 30 days. You can turn off location, camera and notifications for the app in your phone's settings.

Changes

We will post changes on this page and update the date above.

Contact

E-Tracking Solutions, 10-C1, Civic Center, Faisal Town, Lahore 54770, Pakistan
Email: [email protected]
WhatsApp: +92 311 1277547